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F.A.Q

Frequently Asked Questions

 

How do we process orders? 

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 4 - 6 business days (read more on the Shipping Policy page). Email the customer service team if you require any further assistance at any point.

 

How long will it take for me to receive my item?

U.S orders will be shipped via USPS. Shipping methods for International Orders will vary based on the shipping address provided.
An order takes 2 weeks on average to ship.

While most packages will arrive on time, some may be late if there are congestions at our carriers and suppliers end. Circumstances that are beyond our control - major holidays, inclement weather, job and industrial action, etc - may cause shipping postponements. For these reasons, we are unable to guarantee or give you an exact time of arrival of your purchase. Do note that such delivery issues are usually under the purview of the Logistic Companies and the Suppliers. Nevertheless, if your purchase is very much delayed please head over to the 'get in touch' page and email us, we will be sure to see what we can do.

 

Can I cancel my order(s)?

Yes it is possible, but not guaranteed to be successful as we have received multiple fraudulent cancellations.

Cancellations must be made within 2 hours of order placement. Send us an email within 2 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 2-hour window and/or the order has already been fulfilled. 

 

Will I receive a Tracking Number?

Yes, please allow up to 2 hours after receiving a confirmation email that your order has been shipped out.

Do not worry if we are unable to provide you with complete tracking information. Sometimes, the logistic people fail to provide timely updates to the tracking sites. There may be technical reasons too. Our company will ensure that you will get your order. Any missing item(s) will be reshipped to you free of charge.

 

I placed an order but I did not receive an order confirmation email. What's going on?

Please ensure that you have entered the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there.

Do email our support team if you did not receive a confirmation email.

 

May I make changes to my Order or Shipping Address?

We usually process orders on the same day they are placed. Should you need to make any change to your order, please contact us as soon as possible, and we will do our best to accommodate the change request, however we are unable to make any promises.

If your purchase has already been shipped out from our fulfilment centre, it will be too late for us to retrieve or amend the order. However, you may send the item back to our return office once recieved, and we will swap it for the correct item.

 

I have a question that is not answered in this FAQ. How do I contact you?

Please head over to the 'get in touch' page, and email us with any questions you have, and we'll respond as soon as we can :)

 

 

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